Refund Policy

Returns Policy - Nectary Thank you for shopping with Nectary. We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a hassle-free returns policy.

1. Returns Eligibility: We aim to provide you with quality products and services at all times. Faulty items should be returned and can either be replaced or refunded. You may return items within 30 days of the purchase date. Unfortunately, we can not accept returns if you have changed your mind.

2. How to Initiate a Return: To initiate a return, please contact us at nectarynz@gmail.com with your order number, a photo of the problem and details of the item(s) you wish to return.

3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

5. Exchanges: We do not offer direct exchanges.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Non-Returnable Items: Certain items are non-returnable, any non-refundable item will be detailed in the product description.

8. Contact Information: If you have any questions or concerns regarding our returns policy, please contact our customer service team at: For questions or concerns, contact Nectary at: Address: Onerahi, Whangarei 0110 Email: nectarynz@gmail.comEffective Date: 01 November 2023ctarynz@gmail.com